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Podcast Episodes

The CX Alliance CX Leaders Podcast series, hosted by renowned journalist and CX guru Mark Hillary, offers deep insights into the BPO and tech industries by exploring the latest trends, strategies, and innovations in customer experience.

Click on the episodes below to hear the latest!

To be a guest on one of our podcasts please contact isobel@thecxalliance.org

“Born curious,” and how ellio is building a culture that encourages curiosity, innovation and continuous improvement.

Welcome to the latest episode of the CX Leaders podcast from the CX Alliance

Say goodbye to complacency: AI isn’t a future threat, it’s a now problem

The CX Leaders Podcast moderated by Mark Hillary kicks off with our first guest, Daniel Fay, IT Director, Interact Contact Centres. Interact have contact centres across the UK and South Africa and work with some of today’s leading brands.