Why Join the CX Alliance?
The CX Alliance is a vibrant community of voices shaping the future of customer experience and has many benefits;
Round Tables
Join us for an exciting opportunity to attend and participate in our Roundtables. Engage in meaningful discussions, share your insights, and network with like-minded individuals.
News
Access to the latest CX news and weekly updates. Stay informed about industry trends and insights that matter most to you. Don't miss out on valuable information that can enhance your customer experience strategy!
Annual Conference
Be part of our Annual Conference, where top industry leaders and innovators gather to exchange insights and encourage collaboration. Don't miss this chance to network, learn, and discover the latest trends in our field.
Social Updates
Share your CX news and contact center success on our social media and news platform. Highlight your achievements to inspire others in the industry and celebrate excellence in customer service!
Podcasts
Join us for our CX Leaders Podcasts, where we dive into the latest trends and insights in customer experience. Engage with industry experts and gain valuable knowledge to elevate your CX strategies.
Networking
Exciting opportunities to collaborate with our dedicated industry partners and fellow members. This is your chance to enhance your skills, expand your network, and take your professional journey to the next level!
Our FREE Corporate Membership is designed specifically for CX and contact centre leaders. Membership is available to companies within the vibrant CX and contact centre community. Connect, collaborate, and elevate your organization with valuable resources and insights tailored to your needs. Don't miss this opportunity to enhance your leadership journey!
We proudly collaborate with a diverse range of industries, including:
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Retail brands
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Utility and telecommunications companies
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Public sector organizations
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Travel and leisure companies
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Banking and financial services
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Insurance organizations
Our expertise allows us to provide tailored solutions that meet the unique needs of each sector. Explore how we can support your business in achieving its goals!
What Our Members Say
Insights from our members following Round Tables, Panel Discussions, and Conferences
Jack Orbell
Senior CX Manager at TUI
“One thing that stood out was how universal the challenges and opportunities are when it comes to delivering exceptional customer experiences. While customer experience remains at the heart of every successful business, empowering our colleagues to make a difference is just as important. When people feel supported, trusted, and engaged, great customer outcomes naturally follow. I thoroughly enjoyed being part of the panel discussion and sharing perspectives with such knowledgeable individuals”.
Aswin Peter
Product Leader, CX at British Gas
“Customers should not have to start from zero every time they contact an organisation”, this was one of the perspectives I shared as a speaker at The CX Alliance Conference last week, during a discussion on customer memory, resolution and what increasingly drives loyalty. Customers may be contacting us about billing, payments, complaints, vulnerability or other important moments. Asking them to repeat information they have already shared creates additional effort at precisely the point where trust matters most. Thank you for letting me part of such an incredibly important discussion.”
Jo Garland,
Director Customer Engagement EMEA at The LEGO Group
"Such a great day at the CustomerXperienceAlliance conference!So many insights and takeaways from CX experts and practitioners throughout the day. My key takeaways:Being purposeful when introducing AI, and the importance of knowing what problem you are trying to solve with the technology.Customer Service being viewed as a value driver rather than a cost centre will support customer loyalty and internal investment.The criticality of customer insight and the challenges of measuring customer lifetime value.Congratulations to team CXA on a fantastic conference!"
Janette Fiander
Intl Customer Experience at HSBC
“It was a cracker of a day with some really interesting discussions around AI, human in the loop, automation, culture and exmpathy. What was striking is the change of pace in rapid adoption from 12 months ago, some successful and some openly sharing their lessons. Invaluable insights."
Claire Bristowe
Connecting with Customers Programme Manager at Aegon UK
“I went to talk about why CX designs don’t always reach customers but as an extra bonus I left having experienced a masterclass on how to give a whole business CX accountability. Trust people, empower them and own your impact because great CX isn’t a department, it’s a behaviour.”
Jason Richardson
Head of Customer Service at Abbott Lyon
“I had an exciting day speaking about how AI deployment in CX and how it can both enhance or destroy the experience the customer actually receives. Great to hear the technology providers take on this and thank you for allowing me to share my insights.”
Interested to work together?
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