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Why Join the CX Alliance?

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Our FREE Corporate Membership is for CX and contact centre leaders and is available to companies in the CX and contact centre community such as:

• Retail brands

• Utility & Telco companies

• Public Sector organisations

• Travel & Leisure companies

• Banking, Financial Services & Insurance organisations 

 

The CX Alliance is a vibrant community of voices shaping the future of customer experience and has many benefits;

 

• Opportunity for you to attend and take part in our Roundtables

 • Attend our Annual Conference

• Join in and take part in our CX Leaders Podcasts

• Access to CX news and weekly updates

• Share your CX news, contact centre success stories over our social media channels and news channel

• Fantastic networking opportunities

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Here are some examples of what our members say following our round tables, panel discussions and attending our conference;

 

Jack Orbell, Senior CX Manager at TUI

“One thing that stood out was how universal the challenges and opportunities are when it comes to delivering exceptional customer experiences. While customer experience remains at the heart of every successful business, empowering our colleagues to make a difference is just as important. When people feel supported, trusted, and engaged, great customer outcomes naturally follow. I thoroughly enjoyed being part of the panel discussion and sharing perspectives with such knowledgeable individuals”.

 

Aswin Peter, Product Leader, CX at British Gas

“Customers should not have to start from zero every time they contact an organisation”,
this was one of the perspectives I shared as a speaker at The CX Alliance Conference last week, during a discussion on customer memory, resolution and what increasingly drives loyalty.
Customers may be contacting us about billing, payments, complaints, vulnerability or other important moments. Asking them to repeat information they have already shared creates additional effort at precisely the point where trust matters most.  Thank you for letting me part of such an incredibly important discussion.”

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Jason Richardson, Head of Customer Service at Abbott Lyon

“I had an exciting day speaking about how AI deployment in CX and how it can both enhance or destroy the experience the customer actually receives.  Great to hear the technology providers take on this and thank you for allowing me to share my insights.”

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Janette Fiander. Intl Customer Experience at HSBC

“It was a cracker of a day with some really interesting discussions around AI, human in the loop, automation, culture and exmpathy.  What was striking is the change of pace in rapid adoption from 12 months ago, some successful and some openly sharing their lessons.  Invaluable insights.”

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Claire Bristowe, Connecting with Customers Programme Manager at Aegon UK

“I went to talk about why CX designs don’t always reach customers but as an extra bonus I left having experienced a masterclass on how to give a whole business CX accountability. Trust people, empower them and own your impact because great CX isn’t a department, it’s a behaviour.”