“The CX Alliance annual conference in London this June was an excellent event, bringing together experts in the latest customer experience trends. We at Aiwo AI were delighted to be invited to join and exchange views with industry leaders, and valued the opportunity to present Aiwo's unique European technology. The event was exceptionally well organised and run, we highly recommend our European peers attend future CX Alliance events.”​

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Pekka Tormala CEO at Aiwo AI

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Having known and worked with the team at CXalliance for many years, it is still refreshing to see that they truly understand both sides of the coin.

They know what organisations are looking for when it comes to CX strategy but they have also taken the time to understand how that can work for BPO/CX providers.

They take the time to really understand how the two come together - their events, workshops and round tables deliver true value and drive demonstrable benefit.

I am proud to serve on their BOO Peer Group and continue to get huge value from the relationship - partnership in motion!​

 

Justin Aldrich at Callforce 

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"We are delighted to renew our partnership for 2026 with the CX Alliance after a very successful last 12 months where we have been able to showcase our solutions and influence organisations to deliver better and improved CX.

As a pioneer and market leader in customer, employee, citizen and patient experience, Medallia is delighted to partner with the CX Alliance who are equally committed to helping organisations create a culture that values every person and every experience. Our platform has unsurpassed scalability across a billion comments each quarter and thousands of our customers’ employees in the largest global organisations. We look forward to sharing some of our insights and learnings for best practice in our CX Alliance partnership programme of events, whitepapers and podcasts throughout 2026.”

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Natahsa Wadher, Senior Marketing Manager at Medallia

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“ellio is a new generation customer experience business. Built on deep roots in regulated high stakes sectors, we offer a higher value alternative to the traditional BPO model. We combine customer advisory and people expertise with insight and the right technology to deliver meaningful business impact. What's in it for our clients? Stronger outcomes, improved efficiency, sticker customers and more valuable relationships. And this is why ellio is excited to partner with the CX Alliance, with the common goal of championing great customer experience."

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Karen Mulligan Head of Marketing - UK & Ireland at ellio

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TP is a global leader in digital business services, combining advanced technology with human empathy to help organisations improve customer experience and operational performance. Through its partnership with the CX Alliance, TP contributes industry research, practical insight and real-world expertise through roundtables, white papers, events and the annual conference.

“We are delighted to be renewing our partnership with the Customer Xperience Alliance for 2026. This gives TP a platform to actively participate in discussions, share insights and drive innovations in the industry that will have a lasting impact on the CX landscape.

There has never been a more exciting time in the industry, shaped by both technology advances and changing consumer behaviours. Our partnership with the Alliance recognises how we are on a mission to push boundaries, enhance CX and set new benchmarks for operational excellence.”

 

Gary Slade, Chief Commercial Officer, TP EMEA