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ABOUT US
At The Customer Xperience Alliance (The CX Alliance), we’re a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries.
With our membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our BPO and technology partners.
Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing, all to support growth and success across the industry.
By staying at the forefront of the latest developments and championing thought leadership, we ensure our community remains innovative and ahead of the curve.
Upcoming Events

The CX Alliance BPO Peer GroupWed 23 SeptLocation is TBD
Medallia CX DinnerThu 12 NovLocation is TBD
Womens' CX LunchWed 09 DecHarry's Covent Garden
The CX Alliance Annual Conference June 2027Thu 10 JunCavendish Venues - 44 Hallam Street, W1













