<![CDATA[Customer Xperience Alliance Limited]]>https://www.thecxalliance.org/eventRSS for NodeSat, 15 Aug 2026 17:50:12 GMT<![CDATA[Announcing the CX Alliance Council for Responsible AI]]>https://www.thecxalliance.org/post/announcing-the-cx-alliance-council-for-responsible-ai6a5f82354fc11de983d0fd7bSun, 19 Jul 2026 20:00:00 GMTTina Stanley<![CDATA[CXA’s visit to Octopus Energy 16th July 2026]]>https://www.thecxalliance.org/post/cxa-s-visit-to-octopus-energy-16th-july-20266a5ce555830cbda37bc16f8aFri, 17 Jul 2026 14:58:38 GMTTina Stanley<![CDATA[CX predictions for 2026: what the industry is saying ]]>https://www.thecxalliance.org/post/cx-predictions-for-2026-what-the-industry-is-saying6a5c83687bc31ed9e5236763Fri, 03 Jul 2026 07:58:22 GMTTina Stanley<![CDATA[The Future of CX Is Already Here: Five Insights from the Customer Xperience Alliance Annual Conference 2026]]>https://www.thecxalliance.org/post/callforce-appoints-justin-aldrich-as-it-strengthens-its-international-leadership6a4138276e9b33148fbd27e0Wed, 24 Jun 2026 15:10:31 GMTJustin Aldrich<![CDATA[TP APPOINTED BY SCOTRAIL TO DELIVER MULTI-CHANNEL CUSTOMER CONTACT SERVICES ]]>https://www.thecxalliance.org/post/tp-appointed-by-scotrail-to-deliver-multi-channel-customer-contact-services6a414ab497220de384b167efWed, 06 May 2026 16:26:29 GMTCX Alliance<![CDATA[MEDALLIA RENEWS CX ALLIANCE PARTNERSHIP FOR 2026 AFTER A VERY SUCCESSFUL LAST 12 MONTHS]]>https://www.thecxalliance.org/post/medallia-renews-cx-alliance-partnership-for-2026-after-a-very-successful-last-12-months6a414c8169b2dfbbf1262b98Mon, 13 Apr 2026 20:00:00 GMTCX Alliance<![CDATA[BUSTING THE MYTHS OF AI IN CX BY TANYA THOMAS]]>https://www.thecxalliance.org/post/busting-the-myths-of-ai-in-cx-by-tanya-thomas6a414e313c06bdad5423ff7cSun, 30 Nov 2025 20:00:00 GMTCX Alliance<![CDATA[HGS STRENGTHENS AI-DRIVEN CUSTOMER EXPERIENCE DELIVERY THROUGH PARTNERSHIP WITH NICE]]>https://www.thecxalliance.org/post/hgs-strengthens-ai-driven-customer-experience-delivery-through-partnership-with-nice6a4150bb69b2dfbbf12633c1Mon, 24 Nov 2025 20:00:00 GMTCX Alliance<![CDATA[NORTHUMBRIAN WATER SELECTS MEDALLIA TO ELEVATE CUSTOMER EXPERIENCE FOR 4 MILLION WATER CUSTOMERS]]>https://www.thecxalliance.org/post/northumbrian-water-selects-medallia-to-elevate-customer-experience-for-4-million-water-customers6a42a79051416e35e7838c65Mon, 10 Nov 2025 17:14:09 GMTCX Alliance<![CDATA[HOW CAPITA EXPERIENCE IS LEADING WITH PURPOSE, TECHNOLOGY, AND HEART – INTERVIEW WITH CEO CORINNE RIPOCHE]]>https://www.thecxalliance.org/post/how-capita-experience-is-leading-with-purpose-technology-and-heart-interview-with-ceo-corinne-ri6a42aa3369b2dfbbf129081eTue, 04 Nov 2025 20:00:00 GMTCX Alliance<![CDATA[BOOMERANG BPO: CELEBRATING TWO DECADES OF PEOPLE-FIRST OUTSOURCING EXCELLENCE]]>https://www.thecxalliance.org/post/boomerang-bpo-celebrating-two-decades-of-people-first-outsourcing-excellence6a42a98e7353421c54536bf7Tue, 04 Nov 2025 20:00:00 GMTCX Alliance<![CDATA[TP SECURES PLACE ON MAJOR GOVERNMENT FRAMEWORK ]]>https://www.thecxalliance.org/post/tp-secures-place-on-major-government-framework6a42aac269b2dfbbf1290943Mon, 03 Nov 2025 20:00:00 GMTCX Alliance